Community Starts With a Question and Grows With Heart | Scott Tran

We’re pumped to welcome Scott Tran, Founder at Support Driven, a community serving customer support and customer experience professionals, to our show. Scott has built a thriving online community of more than 13,000 members who care deeply about support. In this episode, he shares how the art of listening shaped every stage of growth, why people stay for friendship (not only answers), and what it really takes to scale a community without losing its soul. We discuss the importance of ser...