139 | The Client Feedback Trap Nobody Warns You About (That Gets Worse As You Scale)

Nobody wants to admit this on a recorded line, but here goes: not 100% of your clients are going to be happy 100% of the time. And the more clients you serve, the more true that gets. That's not a you problem. It's normal distribution. Some percentage of people will think you're the greatest thing that ever happened to them, a big group in the middle will get exactly what they paid for and be glad they hired you, and a small group at the bottom won't think it was worth it. At even a 1% dissa...