Mom-Powered Healthcare Call Center w/ Erika Sanchez Ep 85 The Lyndsay Stafford Show

Lindsey sits down with Erika Sanchez, CEO of Healthcare Call Center, to unpack how a team of stay‑at‑home moms is transforming patient communication for surgeons, dentists, and IVF clinics nationwide. They dive into the power of real human connection in an AI world, the business case for empathetic call handling, and how small businesses can use AI to save hours a week without losing the human touch.

Timestamps:

01:00 – From local healthcare marketing to national call center CEO

01:40 – Hiring the first stay‑at‑home mom and jumping to a 50 percent booking rate

02:31 – Who Healthcare Call Center serves and how the service works

03:55 – The real cost of missed calls and burned‑out front office staff

05:15 – Why Erika draws a hard line on AI handling sensitive medical calls

06:50 – Human connection as a premium in a hyper‑digital world

08:11 – Homeschooling, entrepreneurship, and building a remote “family” team

11:20 – The Chamber luncheon that opened Erica’s eyes to AI

13:50 – Using AI agents to send emails, fill spreadsheets, and move leads in the CRM

16:46 – Is AI coming for your job? Separating tasks from human judgment