Leading Well at a 3PL: Jim Heffernan of The Armstrong Company

Welcome to this episode of The New Warehouse Podcast, featuring Jim Heffernan, Executive Vice President of Fulfillment at The Armstrong Company. Armstrong operates more than 150 physical locations nationwide, with Heffernan leading fulfillment operations from Southern California. Drawing on more than 30 years in the industry, Heffernan explains why successful 3PL leadership starts with people. His approach to leading well at a 3PL centers on empowering teams, listening carefully to customers,...