024 Treating Complaints as Gifts | World Renew Executive Director Carol Bremer-Bennett

Carol Bremer-Bennett sensed there were meetings before the meeting and meetings after the meeting. The initiatives she was pushing kept stalling, and she couldn't get people to say what they really thought. So about halfway through her tenure, she brought in a culture coach and ran the Lencioni five dysfunctions assessment. Trust came back yellow. Every other layer of the pyramid came back red. Not one green. (That's bad.) It took her breath away. But Carol decided to be thankful for...