Creating a Connected Culture with Dr. Jamie Shapiro

I can bet you want two things: a thriving team and a thriving culture. For a lot of us, they feel like a mirage — we can see them, but we can't quite get there.

In this episode I sit down with Dr. Jamie Shapiro, author of Connected Culture: The New Science for Thriving Teams and Cultures, CEO coach, and organizational psychologist. We dig into why she calls culture an "operating system," her five C's model (with connection — care and trust — at the center), why clarity is a force multiplier and not bureaucracy, the difference between collaboration and teamwork, and how AI shows up differently in cultures built on trust versus fear.

If you want more from every podcast episode you listen to, not just this one, grab my free guide, How to Get More from Podcasts, at https://kevineikenberry.com/getmore.

Chapters:

0:00 Intro — thriving teams and cultures

1:25 Meet Dr. Jamie Shapiro

2:49 Why she wrote Connected Culture

4:53 Culture as an "operating system"

6:18 The five C's — and why connection is the heart of it

9:18 Candid communication and idea meritocracy

11:27 Clarity and the dog-park metaphor

14:51 Get clear on the what, expansive on the how