Podcast #224: Aspen-Snowmass Mountain Ops VP Susan Cross

Who

Susan Cross, Vice President of Operations at Aspen Skiing Company (and former Mountain Manager of Snowmass)

Recorded on

November 14, 2025 - which was well before I traveled to Snowmass and chased Cross around a bit in the pow. There she is tiny in the distance:

About Aspen Skiing Company

Aspen Skiing Company (Skico) is part of something called Aspen One. Don’t ask me what that is because even though they rolled it out two years ago I still have no idea what they’re talking about. All I know or care about is that they own four ski areas and here is what I know about them:

Don’t be fooled by the scale of the map above - at 3,342 acres, Snowmass is larger than Aspen Mountain, Buttermilk, and Aspen Highlands combined. The monster 4,400-foot vert means these lifts are massively shrunken to fit the map - Snowmass operates three of the 10 longest chairlifts in America, and seven chairlifts over one mile long:

You can’t ski or ride a lift between the four mountains, but free shuttles connect them all. Aspen Mountain, Highlands, and Buttermilk are all bunched together near town, and Snowmass is a short drive (15 to 20 minutes if traffic is clear and dependent upon which base area you want to hit):

Why I interviewed her

American ski areas will often re-use chairlifts or snowcats that other operators have outgrown. Aspen Mountain re-used a whole town.

In 1879, Aspen the city didn’t exist, and by 1890 more than 5,000 people lived there. They came for silver, not snow. In less than a decade they laid out the Victorian street grid of brick and wood-framed buildings using hand tools and horses, with the Roaring Fork River as their supply road.

Aspen’s population collapsed in the economic depressions of the 1890s and didn’t rebound to 5,000 for 100 years. The 1940 Census counted 777 residents. That was 16 years before the first chairlift rose up Ajax, a perfect ski mountain above an intact but semi-abandoned town made pointless by history.