027: Mistakes Matter: What Great Veterinary Teams Do Next

In this episode of The Veterinary Culture Lab, Andi and Josh explore one of the most inevitable—and emotionally charged—parts of veterinary medicine: mistakes. Grounded in research on error management culture, psychological capital, job satisfaction, and wellbeing, this conversation examines why the way a team responds to mistakes may be just as important as the mistakes themselves. Rather than asking how to eliminate every error, the research encourages a different question: What kind of cul...