739. The Simple Gratitude System That Doubled Donor Retention (From 33% to 66%) - April Thompson

April Thompson took a grassroots foster care nonprofit from 33% donor retention to 66% — and grew the donor file from about 100 to over 400 along the way. The system behind it was two touches: a personal voicemail within 48 hours, a handwritten note from a board member days later. Both logged in the CRM. That's it. 🩵 In this episode, you'll hear: The "one-two punch" gratitude guide that doubled retention, and how to document it so nobody loses track of the last donor touchWhy a ringless voice...