#355 The Caesar Method — Patrycja Galonzka

<p>Patrycja Galonzka joins Payman as business manager at Aspire Smiles in Warwick, having worked her way up from trainee dental nurse to the top of the practice after moving to the UK from Poland at nineteen.</p><p>She talks candidly about the loss that pushed her to stay in the UK rather than go home, and how years spent as a barista and waitress taught her more about handling people than any qualification could. This is also a masterclass in practice culture: Patrycja walks through her own Caesar framework for running a team, why &quot;anti-values&quot; like blame and gossip do more damage than any missing policy, and why she&#39;d rather build a team like a sports squad than a family.</p><p>Expect sharp, practical thinking on KPIs, AI in the day-to-day of a practice, and why taking the blame for everything that goes wrong might be the happiest way to lead.</p><p> </p><p><strong>In This Episode</strong></p><p>00:00:50 – Introduction</p><p>00:01:50 – From Poland to dental nursing</p><p>00:09:00 – Ambition, patience and advice to her daughter</p><p>00:12:00 – Awards and ego</p><p>00:17:00 – Finding your why</p><p>00:19:00 – Anti-values and team culture</p><p>00:22:00 – The Caesar framework</p><p>00:35:00 – Empowerment and learning from mistakes</p><p>00:48:00 – KPIs that matter</p><p>00:52:00 – AI in the practice</p><p>01:01:00 – Robots and the future of dentistry</p><p>01:07:00 – Alternative business models</p><p>01:21:00 – Blackbox thinking</p><p>01:26:00 – Time management, boundaries and the five-year vision</p><p> </p><p><strong>About Patrycja Galonzka</strong></p><p>Patrycja Galonzka is business manager at Aspire Smiles in Warwick, having progressed there from trainee dental nurse through lead nurse and practice manager. She moved to the UK from Poland at nineteen, is the creator of the Caesar leadership framework, and now runs her own consulting business helping dental teams build stronger culture and systems alongside her practice role.</p>