Why Enterprise AI Fails | Home Depot | Klarna | Walmart with Ben Pickett Ep50

Klarna replaced around 700 support people with one AI agent, then started hiring humans back. Walmart had the same technology and redrew the work instead. Home Depot had AI in 600 stores six weeks after ChatGPT launched, and it wasn't a chatbot. Ben Pickett joins Ben Drakes for the first of a new fortnightly strand on what's actually happening inside enterprise AI rollouts — the ones that went wrong, and the ones that quietly went right. Five stories, and one thread running through all of t...