From Cost Center to Value Engine: Reframing Patient Access as Enterprise Strategy

<p>Patient access is often measured by speed—but its true value runs much deeper.</p><p>In this episode of The All-Access Pass, Elizabeth Woodcock, DrPH, MBA, is joined by Brett Butler, Vice President of Access Services at Baylor Scott &amp; White Health, for a candid conversation about what it really takes to elevate access from a transactional function to a system-level strategy.</p><p>Together, they explore how governance, relationships, and intentional design can unlock capacity, improve clinician experience, and create more equitable, patient-centered care—even amid financial pressure and constrained supply. Brett shares how Baylor Scott &amp; White is scaling access across a complex, multi-market enterprise, why fragmentation is access’s greatest enemy, and how technology can illuminate opportunity rather than promise false fixes.</p><p>This episode challenges access leaders to ask a different question: not how fast can we schedule, but how might we redesign care to truly meet demand—for patients, clinicians, and the system alike.</p><p><br></p>