REPLAY: Ambient AI in Health Care: Reducing Documentation Burden

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Ambient AI is rapidly reshaping how clinicians document care, offering a powerful way to reduce administrative burden without disrupting the patient-physician relationship. In this AMA STEPS Forward® podcast, host Margaret Lozovatsky, MD, FAMIA, is joined by Kristin Jacob, MD, FACP, Medical Director, BeWellMED, and Physician and APP Well-Being at Corewell Health. Together, they explore how ambient AI works in real clinical settings, why Corewell Health decided to pilot the technology, and what it took to scale it from a small primary care pilot to more than 4,000 physicians and advanced practice providers. Dr. Jacob also shares candid insights on implementation strategy, clinician adoption, training and support models, and the measurable impact on physician well-being.