S2 E86 - Constructing Success with Women in Home Services

<p>On Beers with Contractors, Will welcomes Kristen Bulza to discuss why having women in leadership is a “cheat code” in construction and home services. Kristen shares her path from running a small construction crew in Los Angeles and working as a police and fire dispatcher—where she learned to avoid micromanaging, embrace learning from mistakes, and lead with empathy—to managing an install office and subcontractors in Arkansas, then leading sales and production at Vesta with seven crews and six salespeople. They discuss earning respect by getting in the trenches, using direct but thoughtful honesty, and building trust through open-door communication and foreman meetings. Now based in St. Pete, Kristen coaches home-service leadership teams nationwide, emphasizing hiring fit, clear expectations, training, accountability (including bonuses tied to performance), explaining the “why,” and not keeping poor fits too long.</p><p><br></p><p>00:00 Introduction</p><p>00:40 Kristen Joins The Show</p><p>01:59 Dispatch Lessons In Leadership</p><p>03:42 From Roofs To Arkansas</p><p>04:54 The Crawl Space Snake Story</p><p>06:24 Women Winning Dirty Work Sales</p><p>08:49 Active Listening And Empathy</p><p>11:22 Managing Crews With Directness</p><p>17:59 Building Trust In Production</p><p>20:06 Open Door Culture And Chaos</p><p>20:56 Morale Hits Rock Bottom</p><p>21:15 Listening Without Ego</p><p>22:48 Calm Under Pressure</p><p>24:37 What Great Teams Do</p><p>27:05 Respect And Buy In</p><p>30:42 Hold The Line On Bonuses</p><p>34:01 Train Delegate And Let Go</p><p>36:47 How To Reach Kristen</p><p>38:26 Final Thanks And Sign Off</p><p><br></p><p>Contact Kristen Bulza at:</p><p>LinkedIn: https://www.linkedin.com/in/kristen-bulza/ </p><p>Email: kristen@per4mance.io </p><p><br></p><p>Booking link: https://per4mance.io/demo</p><p><br></p><p>Check Out Greenbaum Stiers Strategic Marketing Group: https://www.greenbaumstiers.com/</p><p><br></p><p>Foundation Rescue Supply Link:</p><p>https://www.foundationrescuesupply.com/</p><p><br></p><p>Contractors Kick Ass!</p><p>Podcast Store Link:</p><p>https://williamwalkerblake.com/store-1</p><p><br></p><p>The Worker Incentive Program that Contractors Love! - Per4mance Software https://per4mance.io - Pay for performance, not hours</p>