How to Get Systems in Place in Your Salon

<p>Does your salon grind to a halt the moment you step away? Are you constantly interrupted on your days off with questions that only you can answer?Phil Jackson reveals a practical, no-nonsense approach to building salon systems that free you from being the bottleneck and allow your business to truly thrive without you.━━━━━━━━━━━━━━━━━━━━THE PROBLEM: YOU ARE THE SYSTEM* Many salon owners are the central &quot;system&quot; — all knowledge is in their head.* Phil shares his own experience: his salon struggled when he was forced to step away, not because the team was bad, but because systems weren&#39;t documented (e.g., handling wedding deposits, client discounts, supplier issues).FIND YOUR MISSING SYSTEMS: USE INTERRUPTIONS AS RESEARCH* Every call or text you receive on your day off is a free research opportunity.* These interruptions highlight exactly where your documented systems are missing (e.g., &quot;where&#39;s the till roll?&quot;, &quot;client wants a refund&quot;, &quot;who do we order tint from?&quot;).* Even solo operators need systems for &quot;future you&quot; — for illness, holidays, or selling the business.WHAT A SYSTEM IS (AND ISN&#39;T)* A system is *not* a glossy, thousand-page manual. It&#39;s simply the recorded way your salon does something – the answer to a common question.* Examples: How to take a deposit, what to say for a discount, how to run a skin test, aftercare advice.* Format doesn&#39;t matter: a few lines of text, photos with arrows, a voice note, a screen recording. It just needs to exist outside your memory.CAPTURE SYSTEMS *DURING* WORK, NOT AS A SEPARATE PROJECT* Don&#39;t treat system documentation as extra admin. Capture it as you go.* Spend an extra 10 minutes: screen record cashing up, write down complaint handling steps when showing a new team member, screenshot steps for setting up a new client.* Prioritise systems that touch money or clients first: bookings, deposits, cancellations, complaints, new client consultations.* Your first goal: list three things that interrupt you most often or would stop operations without you. Then, document the highest priority one.━━━━━━━━━━━━━━━━━━━━📊 RESOURCES:1:1 Coaching: https://buildyoursalon.com━━━━━━━━━━━━━━━━━━━━💬 WORK WITH ME:1:1 Coaching: https://buildyoursalon.com━━━━━━━━━━━━━━━━━━━━🎧 LISTEN:YouTube: https://www.youtube.com/@BuildYourSalonSpotify: https://go.philjackson.me/SpotifyApple Podcasts: https://apple.co/3MZp6jP━━━━━━━━━━━━━━━━━━━━CHAPTERS:0:00 - Stop Your Salon Relying on You1:00 - Why Most Salon Owners Avoid Systems2:40 - My Lesson: A Salon That Only Ran in My Head4:10 - Use Interruptions to Find Missing Systems5:30 - Why Solo Salon Owners Need Systems6:40 - What a System Truly Is (and Isn&#39;t)8:20 - Capture Systems While You&#39;re Working10:00 - Prioritise Money &amp; Client-Facing Systems11:10 - Your One Simple Task to Start Documenting12:20 - Build Your Salon with 1:1 Coaching#salonsystems #salonoperations #salontips #salonsuccess #philhacks━━━━━━━━━━━━━━━━━━━━Questions? phil@buildyoursalon.com</p>