Why Owners Lose More on Operations than Rent

In this episode, Will Curtis, Founder and Principal Broker of Crossed Sabers Commercial Real Estate, shares his perspective on the rapidly evolving commercial real estate landscape and the forces reshaping office, industrial, and investment markets. Drawing on his military background and decades of CRE experience, Will explores how operational excellence, technology adoption, and AI-driven systems are helping firms improve efficiency while maintaining a competitive edge. He also discusses innovative leasing strategies, the future of office space, and why human relationships and trust remain irreplaceable in an increasingly digital world.

Key Topics

Impact of AI on CRE operations

Trends in office and industrial markets

Innovative lease structures and flexibility

The importance of human relationships in CRE

Chapters 00:00 Introduction to Will Curtis and His Journey 02:13 Current Trends in the San Antonio Real Estate Market 04:42 Industry-Specific Trends in Office Space Utilization 07:21 Attributes of Attractive Commercial Office Spaces 10:52 Challenges Facing Landlords and Financing Issues 16:34 Will Curtis's Business Model and Systems Approach 18:35 Balancing Relationships and Technology in Real Estate 20:14 The Role of AI in Enhancing Productivity 24:23 The Enduring Importance of Human Interaction 27:12 The Underrated Role of Property Managers 30:16 Advice for Young Professionals Entering Real Estate