The Sales Framework That Raises Your Ticket Without Being Pushy

If your techs are walking into homes, quoting one price, and hoping for a yes, that's not bad technical work. It's a customer service gap. And it's capping your average ticket every single time.

I'm Chad Peterman, CEO of Peterman Brothers. We've trained technicians across HVAC, plumbing, and electrical to raise their average ticket and their customer satisfaction scores at the same time. Those two things aren't in conflict when the framework is built right. We track options per call as a KPI, and the techs who offer the most options are consistently the ones generating the most revenue.

Raising your ticket by solving more of the customer's problem is honest. Raising it by adding options they don't need and hoping they don't notice isn't, and the difference shows up in your reviews and repeat customer rate even when it doesn't show up on this month's invoice.

A customer who trusts you doesn't need to be sold to. They need to be informed. Build the framework that informs them, and the ticket takes care of itself.

How many options are your techs presenting on a typical job right now? Drop the number in the comments.

Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2vjCdLu7JSXOC8xR8hcg_SQ

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Connect with Chad:

LinkedIn: https://www.linkedin.com/in/chad-m-peterman/

Facebook: https://www.facebook.com/chadmpeterman

Learn more about: Chad Peterman - https://chadmpeterman.com/

Peterman Brothers - https://www.petermancareers.com/