Episode 243: Experience Is Everything: MI Windows and Doors and Multifamily Success with Andy Brill

How does a people-first culture transform the multifamily window and door industry? In this episode of the Clear Impact Podcast, Andy Brill of MITER Brands shares how MITER’s DNA, relentless focus on customer experience, and commitment to continuous improvement drive reliability and trust in every project. Listeners will discover why “Experience Is Everything” is more than a slogan—it’s a daily discipline that shapes every detail, every day.

What You’ll Learn

Why MITER Brands treats every stakeholder as a customer—and how this approach improves project outcomes and partnerships.

The role of “light commercial” multifamily projects in shaping product innovation, durability, and service.

How MITER’s “DNA” values and continuous improvement mindset empower teams, remove barriers, and build long-term trust.

How dealer training, MITER Brands University, and the MITER Foundation support education and community.

Episode Highlights

01:12 – Andy Brill’s journey from test lab engineer to multifamily segment leader

03:45 – What makes “light commercial” multifamily projects unique

05:22 – How MITER’s proprietary software streamlines quoting and code compliance

07:40 – The “componentized” 3500 single-hung and why easy repair matters

09:18 – Regional trends: sliders in the West, double-hung in the Northeast