CX Heroes #45 - Alex Schaeffer

The CX Files has a new name: CX Heroes. Learn in this episode: Why AI tools should be managed with the same rigor as a BPO partner.The importance of a neutral arbiter to audit AI performance and quality.How to identify which customer use cases are ready for AI and which require a human touch.Why most AI implementations fail due to vertical silos rather than technical issues.Alex Schaeffer is a veteran CX executive with two decades of experience driving global transformation. Having held leade...