CX Heroes #48 - Amanda Carden-Chamberlain

Learn in this episode: - How RJ Young structures three specialized support teams across 30 products to hit 95 NPS - Why most AI vendor pitches fail Amanda's one-question filter - How to build the internal case for AI adoption when your C-suite is getting pitched directly - What Agent Assist looks like in practice at a 70-year-old company - Amanda's 2028 prediction for the support agent role and why most teams are not preparing for it - The career path from journalism to CX and why amplifying ...