Why Your CFO Ignores Your NPS Score with Sue Duris | CX Heroes #53

Learn in this episode: Why your team gets looked at as a cost center, and how to grow beyond that framingHow presenting the same metrics in a new way drives action from the CFO, COO, or CROWhy you should never send an NPS survey right after a support ticketHow to build internal trust from the bottom up before you pitch the executive suiteWhy the buyer moving upstream to the CFO is good news for CX leaders Sue Duris, MBA, CCXP, is founder and principal consultant at M4 Communications, a CX bu...