The System Works Exactly As Designed

Everybody talks about the technician shortage. But what if there isn't one? What if the real problem is an industry that burns through skilled technicians faster than it can replace them? In this episode, I take a look at the automotive industry's favorite talking point and ask the question nobody seems willing to answer: If the technician shortage is so bad, why does nothing ever change? We talk about flat rate pay, warranty labor times, dealership culture, technician turnover, corporate pre...