
About this podcast
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise. From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff,…
441 episodes · business
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
About this podcast
Give an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise. From fast casual to fine dining, catering to curbside, learn how to drive loyalty, empower your staff,…
Recent episodes
- How Toastique Turned Healthy Eating Into a Daily Habit with Brianna Keefe31 Aug · 17 min
- Why Great Harvest Still Bakes Bread the Hard Way with John Dikos17 Aug · 25 min
- How This Restaurant CEO Tracks 150 Stores Without Setting Foot in Them20 Jul · 15 min
- The Secret Behind Viral Restaurant Content with Sullivan Finlay13 Jul · 20 min
- Sharon Arthofer of SIP Fresh Juice on Turning Samples Into Loyal Guests6 Jul · 15 min
- Features vs Products: What Restaurant Leaders Keep Getting Wrong with Atul Sood of Curry Up Now29 Jun · 18 min
- The Brand That Made Messy Tacos Go Viral with Lance Salsman22 Jun · 21 min
- The Slow Build That Turned Dog Haus Into a National Brand with Michael Montagano15 Jun · 27 min
- Why Guest Reviews and Profitability Go Hand in Hand with Adam Sanders at Killer Burger8 Jun · 17 min
- The Secret Behind a 4.9 Rating with Derrick Hayes of Big Dave’s Cheesesteaks29 May · 16 min