The Strategic Shift in HR

<p>Johnny sits down with Ray Chaaya, VP of Talent and Culture at Zurich Canada, to unpack how HR&#39;s role has shifted since 2020; from crisis response to a genuine seat at the strategy table. Ray shares a three-bucket model for the modern HR function (AI-driven transactional work, HR business partners as concierges, centres of expertise), why skills-first workforce planning is replacing role-first thinking, and why early-career apprenticeships need a rethink.</p>