The IT Therapist: Navigating Systems, Security, and Human Connection

<p>In this episode of the <strong>Howest IT Student Podcast</strong>, third-year student <strong>Sebastiaan Vermeulen</strong> interviews <strong>Sage Belrose</strong>, a systems and network administrator working in a large <strong>US public school district</strong>. Belrose describes the <strong>multifaceted nature</strong> of his career, highlighting how his day-to-day responsibilities involve a mix of <strong>Linux administration</strong>, developing <strong>automation tools</strong>, and monitoring technical news to stay current. A significant portion of the discussion focuses on <strong>cybersecurity</strong>, specifically a real-world <strong>brute force attack</strong> on a VPN and the evolving role of <strong>Artificial Intelligence</strong> in both defending and attacking networks. Beyond technical skills, Belrose emphasises the vital importance of <strong>soft skills</strong> and emotional intelligence when assisting users in high-pressure situations. He concludes by advising new IT professionals to view themselves as <strong>problem-solvers</strong> who must balance technical proficiency with a <strong>supportive, human-centric approach</strong>.</p>