"Tales of a Scorched Coffee Pot" - E1

<p>One of Teri’s first key lessons for him concerns the

addition of new items to their computer system. Months earlier, when they first began installing this Orchestra software, she arranged a blank Excel template twelve columns wide, sent this to all department managers, merchandisers, and store managers. It’s fairly self-explanatory, and she is adamant that if anyone wants a new item added to the system, they must email it via this form.</p>

<p>“If it comes in and it’s wrong, fire it right back at

them,” she tells him with a chuckle, “sometimes I’ve sent it back to them two or three times, you know? But hey, it’s one of those things, it’s gotta be right.”</p>

<p>Well, yes and no. Edgar is on his own, off to the proverbial races, soon after learning the basics from her. And he is already a little less hardline about some of these stances than she. The first three columns in this spreadsheet are pretty much crucial, yes – UPC, department,

product name. But even these, one could argue, were often art forms requiring a bit of nuance.</p>

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