Episode 213: The Safety Gemba

Going to where the work actually happens sounds simple. So why can it be so difficult? In this episode of Leading and Learning Through Safety, Dr. Mark French explores Gemba, the Lean management practice of going to the “actual place” to observe work, interact with employees, and understand what is really happening. Building on previous discussions about learning design and the Analysis phase of ADDIE, Mark explains that observation is one of the most powerful ways leaders can identify gaps b...