What Friction Is Really Trying to Tell You

A CEO I spoke to recently was frustrated with the “friction” they were experiencing with a leader on their team. But the more we talked, the clearer it became: The friction wasn’t the problem. It was the signal. Most leaders try to remove friction quickly. Push through it. Make faster decisions. Stay decisive. But often, friction is pointing to something unresolved underneath: unclear expectationslack of trustavoided truthsmisaligned incentivesa role that no longer fitsHere I break down...