MSP Leadership Lessons from Nancy Henriquez – Head of Community at MSP Unplugged

🎙️ In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez – two-time MSP founder, award-winning industry leader, business coach, author of "Break-Fix to Breakthrough," and the new Head of Community at MSP Unplugged.

Nancy shares her battle-tested insights on moving from reactive chaos to strategic growth, building high-performing teams, client onboarding that sticks, sales & marketing systems that actually work for small MSPs, and what it really takes to scale under $3M revenue without losing your sanity or culture.

Whether you're a solo operator, running a 5-15 person shop, or feeling stuck at the $1-3M plateau, this conversation is packed with practical advice tailored to bootstrapped MSP owners.

What You'll Learn:

* How Nancy built and exited award-winning MSPs (including MSP 501 recognition)

* Breaking the break-fix cycle and building repeatable processes

Leadership, team building, and avoiding burnout as a small MSP

*The power of community and why it matters more than ever in 2026

Insights from Pax8 Beyond and the evolving MSP landscape with SuperOps

👉 Resources & Links:

Connect with Nancy: https://www.linkedin.com/in/nancyhenriquez/

MSP Unplugged Community: mspunplugged.com