TRAILER - Grace vs. Accountability: How Great Leaders Balance Compassion and Performance

Send us Fan Mail Episode 14 is here! What do you do when an employee’s performance isn’t where it needs to be, you’ve followed the process, given the feedback, and put an improvement plan in place, but you still have to decide how much grace to extend? This week, Devin Smith joins me to explore the tension between grace and accountability. We talk about performance issues, difficult conversations, leadership blind spots, and the danger of letting a process become more important than the per...