Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow

Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon.

#ServiceNow #Localization #Globalization #AI

Chapters

00:00 Cold open: "half ten" and the meaning problem

00:29 Welcome + episode topic

00:53 Meet Lyena Solomon

01:12 Why this isn't just translation

03:49 The word "order" - context matters

05:05 What is language governance?

06:04 Translating "pizza"

07:03 The regulatory reality (Quebec, EU AI Act)

09:30 Self-localization: Maori and Inuktitut