Breaking down Warehouse Anywhere's stunning acquisition of XPS. What's it mean for both companies!

What happens when you combine the leading 3PL business storage network with the premier 24/7 call center in self-storage?

I am your host, Thaddeus Campbell, and in this episode of Storage Unlocked, I am joined by Laura Holmes (CEO of Warehouse Anywhere) and Shannon Charbonneau (VP of XPS Solutions) to pull back the curtain on their landmark acquisition.

Together, we explore how integrating 24/7 live call support with enterprise logistics technology creates an unbeatable end-to-end management solution for storage operators and corporate clients alike.

In this episode, I cover:

The 24/7 Scale Upgrade: Why expanding call center operations to 168 hours a week directly addresses the urgent needs of corporate field technicians visiting units at 2:00 AM.

The Economics of Business Storage: Why commercial tenants provide higher lifetime value, longer average stays (2+ years), and zero seasonal churn compared to traditional residential renters.

Spotting Market Gaps: Laura shares the strategic vision behind acquiring Warehouse Anywhere out of Life Storage and building a high-growth platform that traditional REITs overlooked.

Preserving Human Connection: Shannon explains why live, high-empathy call answering remains essential for resolving complex tenant issues alongside modern tech stacks.

Cultural Integration: How two customer-first organizations successfully aligned their teams within 30 days of closing the deal.

Tune in to discover how this powerful acquisition is reshaping tenant support and driving new revenue streams for storage operators!

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