THE YEAR IN REVIEW (THE ASSISTANT MANAGER’S OPERATIONAL POST-MORTEM)

SHOW NOTES (SURVIVE VERSION)

Episode Title: The Year in Review: The Assistant Manager’s Operational Post-Mortem (Episode 120)

Episode Description: "You are a manager who is failing because you are treating the past year as a series of unrelated events." In this episode of Survive, Mike Hernandez explains why Assistant Managers must stop being "reactionary firefighters" and start acting as "operational post-mortem analysts" who use data to prevent recurring failures.

What You Will Learn:

Shift-Performance Autopsy: How to systematically dissect your shift’s biggest failures to identify the root causes.Operational-Efficiency Audit: Identifying and eliminating "time-sinks" that keep you from performing at a manager-level.Team-Competency Baseline: Leveraging multi-channel training to close team skill gaps identified over the past year.Analytical Management: Transitioning from "surviving the day" to designing a high-performance operation.Resources & Links:

Download the Assistant Manager’s Annual Operational Post-Mortem Checklist: Text the code word SURVIVE120 to 9 5 6 - 8 9 7 - 9 1 9 2.Get the Digital Interactive Version: Email the code word SURVIVE120 to admin@cstorecenter.com for a mobile-friendly checklist.Recommended Listen: Thrive: Episode 129.