When AI is the Hammer, is Everything a Nail?

Right now, every MSP is hearing the same sentence from clients: "We need AI." But when you start to ask questions like “what are you trying to accomplish,” there is no plan, no process, just a mandate. Our guest has heard it three times before. Ian Barkin built his career watching this exact cycle repeat, first in Business Process Outsourcing, then in Robotic Process Automation, and now in agentic AI. Same hammer, different decade. Companies are convinced the tool is the answer before t...