About this podcast
Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
89 episodes · business
The Experience Edge
About this podcast
Hosted by Jochem van der Veer, customer-obsessed founder of TheyDo, this weekly podcast dives into conversations with senior professionals, pioneers, and industry leaders at the forefront of CX. Guests openly share their experiences on customer journeys, voice of the customer, customer-centric transformation, journey management, and best practices for lasting impact.
Recent episodes
- How Deloitte Uses Journeys as the Data Model for AI21 Aug · 1 h 02 min
- The Weakest Link in Every Enterprise CX Data System15 Jul · 31 min
- How Autodesk Made Journey Management an Operating System8 Jul · 1 h 11 min
- Will half of CX teams become redundant?1 Jul · 49 min
- Ontology: Fix Your AI Quality by Fixing Your Data24 Jun · 21 min
- How To Turn Messy CX Data Into AI-ready Team Action4 Jun · 15 min
- Why Your CX Message Isn't Landing27 May · 13 min
- Ep. 73 - Rethinking Empathy In High Stakes Moments29 Apr · 4 min
- Ep 72 - Why AI Needs Journey Context to Actually Work22 Apr · 1 h 12 min
- Ep. 71 - Why Omnichannel Is Slowing AI Adoption in Enterprises15 Apr · 8 min
podlinkr.com/en/the-experience-edge
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