Leadership, Empowerment and the Private Sector with Katy Taylor

, , has worked in three different transport modes, but always for a private firm. In today’s episode, she gives a powerful defence of the role and value of the private sector in transport.

She also describes what customer-focused leadership looks like and emphasises the importance of empowerment.

Katy is clear, articulate and passionate about both the importance of customer excellence and private sector discipline in delivering it. At a time when the political climate is in the opposite direction, it’s great to hear the argument stated with such clarity.