Projects Deliver Outputs. Services Deliver Outcomes.

<p>Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores the critical difference between project outputs and service outcomes, why Service Ownership is essential for long-term business value, and how IT Service Management (ITSM), Product Management, and Business Capability Management must work together to drive sustainable success. Learn why organizations have an ownership problem.</p><p><br></p><p>In this episode, we answer to:</p><p>Why is the day after go-live often the most dangerous stage of a project?</p><p>What is the difference between a Product Owner and a Service Owner, and why does it matter?</p><p>How can organizations improve long-term business outcomes through Service Management and clear ownership?</p><p><br></p><p>Resources Mentioned in this Episode:</p><p>PMI Institute, article &quot;Pulse of the Profession 2024&quot;, link https://www.scribd.com/document/709988299/PMI-Pulse-of-the-Profession-2024-Report </p><p><br></p><p>Balanced Scorecard Institute, article &quot;Is Your Strategy Execution Crumbling as a Result of Too Many Projects?&quot;, link https://balancedscorecard.org/blog/is-your-strategy-execution-crumbling-as-a-result-of-too-many-projects/ </p><p><br></p><p>PwC website, article &quot;PwC Middle East Transformation and project management survey part 1&quot;, link https://www.pwc.com/m1/en/publications/transformation-and-project-management-survey.html </p><p><br></p><p>Business Chief website, article &quot;MIT Sloan: Why so many business digital transformations fail&quot;, link https://businesschief.asia/digital-strategy/mit-sloan-why-so-many-business-digital-transformations-fail</p><p><br></p><p>MIT website, article &quot;5 reasons companies struggle with digital transformation&quot;, link https://mitsloan.mit.edu/ideas-made-to-matter/5-reasons-companies-struggle-digital-transformation </p><p><br></p><p>Connect with me on:</p><p>LinkedIn: https://www.linkedin.com/in/theitsmpractice/</p><p>Website: http://www.theitsmpractice.com</p><p>And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.</p><p><br></p><p>Credits:</p><p>Sound engineering by Alan Southgate - http://alsouthgate.co.uk/</p><p><br></p><p>Graphics by Yulia Kolodyazhnaya</p>