The Problem With Splitting The Difference: Chris Voss

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Chris Voss joins James Smith for a masterclass on the psychology of negotiation, trust, and getting what you want without ever splitting the difference. A former FBI hostage negotiator and the bestselling author of Never Split the Difference, Voss breaks down why most people negotiate badly, how loss aversion quietly runs the room, and why the goal is never to win the moment but to build something that lasts.

He explains:

◼️ Why splitting the difference leaves everyone feeling cheated

◼️ How to catch a liar off guard and then get them to tell the truth

◼️ Why predictability, not charm, is what actually builds trust

◼️ The grocery store move that turns a stranger into an ally