Giving Feedback as a Manager: The 3-Conversation Method (Ep 326)

Giving Feedback as a Manager: The 3-Conversation Method (Ep 326)18 Aug29 min

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Someone on your team does something you do not like. It is small, so you let it go. It happens again a few weeks later, and you let that one go too. By the third time, you are irritated, and now you are carrying six weeks of unspoken frustration into a thirty-minute feedback conversation. Even if you keep your cool, that pressure goes somewhere. Into your tone, your body language, sometimes the words you pick. Ramona calls this the most reliable way managers turn a manageable issue into a performance problem. Silence is not neutral. Every week you notice something and say nothing, you are teaching your team member that it is acceptable. In this episode, Ramona breaks one feedback conversation into three and gives the exact language for each one.<ul><li>The 90-second conversation that stops most performance problems from ever becoming performance problems</li><li>The recovery move for when you already skipped the first two conversations and the review is next week</li><li>Three research findings that explain why your direct report is genuinely surprised when you finally speak up</li></ul> If you have ever documented a problem privately for months and then watched someone say "this is the first I'm hearing of any of this," this episode is for you. Watch on YouTube: <a href="https://youtu.be/yy78c87rXhs" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(68, 68, 68);">The Manager Track on YouTube</a> — RESOURCES MENTIONED IN THIS EPISODE —<ul><li>The Confident & Competent New Manager by Ramona Shaw, the source of the meetings example: amzn.to/3TuOdcP</li><li>Kluger, A. N., and DeNisi, A. (1996). The effects of feedback interventions on performance. Psychological Bulletin. The meta-analysis covering 607 feedback incidents and over 23,000 observations.</li><li>The invisible gorilla selective attention study by Christopher Chabris and Daniel Simons.</li><li>The Leadership Accelerator, Archova's 12-week program for new and first-time managers: archova.org/leadership-accelerator</li><li>Free masterclass for new managers: archova.org/masterclass</li></ul> — LINKS —<ul><li>Schedule a Leadership Strategy Call with Ramona HERE: https://calendly.com/ramonashaw/leadership-strategy-session</li><li>Grab the free New Manager Toolkit mentioned in the episode: archova.org/freetoolkits</li><li>Learn how to turn your 1-on-1 meetings from time wasters, awkward moments, status updates, or non-existent into your most important and valuable meeting with