Consistency, Follow-Up, and Luxury Hospitality Principles for Sales and Leadership with Cindy Novotny

Host Michael Coombs interviews sales, leadership, and customer service trainer Cindy Novotny about building sustainable businesses through the combination of strong sales, exceptional service, and leadership. Drawing from her experience with the Ritz-Carlton Learning Institute and Malcolm Baldrige quality standards, she shared how vision, mission, onboarding, daily standards, reviews, and communication huddles all contribute to long-term success — and how luxury hospitality practices can tran...