The Verification Loop: How People *Really* Find Local Businesses Now (SOCi's Damian Rollison)

Send us Fan Mail The path to a local purchase used to be a straight line. It isn't anymore. Damian Rollison, Senior Director of Market Insights at SOCi, joins Greg Sterling and Mike Blumenthal to unpack SOCi's third annual consumer study and the idea at its center: the verification loop. Consumers now bounce among search, social, AI, and review sites — corroborating a choice before they act — and this year AI posted the single biggest behavior jump the survey has ever recorded. We get into t...