Stephen Ley: "We need new skills, not only people with technology knowledge, but also communication skills, empathy, understanding your customer."

<p>Stephen Ley from OnItNow presenting at the 4me Connect event in Amsterdam. </p>

<p>A part of his presentation focuses on the Service Fit Check, a tool designed to assess and map the skills of employees. Stephen discusses the importance of having a workforce with not only technical expertise but also essential soft skills like communication and empathy. </p>

<p>The Service Fit Check allows organizations to benchmark their employees' skills against standardized roles or custom-defined roles, providing insights at individual, team, and organizational levels. Additionally, the tool offers tailored training recommendations to help bridge any skills gaps identified during the assessment.</p>