Creating seamless customer experiences in banking

First Horizon Bank is a growing regional bank that spans the nation's fastest-growing population centers, from Texas to Tennessee to Florida. How does that expanding retail franchise meet consumers' digital needs? On this episode of the ABA Banking Journal Podcast — presented by Agri-Access — First Horizon's head of consumer and small business banking Shaun McDougall discusses:

How consumer expectations have changed — where they expect seamless digital experiences and where they still value human interaction and guidance. How AI tools are empowering bankers at First Horizon to engage customers with the right resources at the right time. The role of the physical bank branch in First Horizon's footprint. What consumer banking operations can learn from small business banking, and vice versa.