Listening in Marketing: Why Sound Builds Trust with Matt Borck

“That’s sort of how we, like, when we started the agency, then we started with just the two of us, and my role alongside Jared was everything. We did everything. And then as we expanded and grew, like, we realized, actually, like, not only my partner at the agency, but I am the chief listening officer. It starts with listening, and everything flows from there. And I think that one thing that makes our agency unique is I’ve worked with every other agency, like when we worked as creators, and we were getting hired. So you see the uniqueness of, and I’ll actually even say too, like, the power of listening, and I think that’s something that, again, going back to what I say is, I can say that, like, Jodi, I see you, or I can say, Jodi, like, I see you. And there is a massive difference. And when we can take our brands, our business, or the people that we work with and say, like, I really see you, then we start creating content, including brand music.” – Matt Borck

This episode’s guest is a partner, Chief Listening Officer, and co-founder of The One Group Agency. Driven by a deep curiosity about human behavior, he believes that companies must put their audiences first, speaking with them rather than shouting at them. Using empathy and deep listening to find the human truths buried beneath standard data, he helps organizations transition marketing teams from basic internal request departments into true strategic business partners.

His name is Matt Borck, and if you’re tired of chasing empty metrics and want to build genuine, profitable relationships, Matt’s perspective shows that it all starts with listening.

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(00:00) – The Importance of Listening

Our conversation starts with Matt’s earliest memories of music, and how much the power of sound influenced him as a child. “As a kid,” he recalls, “I always felt music that’s just… even now, even as I say it, like, I get shivers. I. When I would hear something, I felt it, and I felt what my nervous system was doing.” He shares more about his journey from music to marketing, and how his role as the One Group Agency’s chief listening officer evolved. “Great listeners don’t say they’re great listeners,” he adds. “Usually people tell you you