Why Some People Are Easy to Work With, And Others Drain Your Energy

Have you ever worked with someone and thought, why is this person so difficult to communicate with? The honest answer is usually that they aren't. They're difficult to you — and someone two desks over finds them completely straightforward. Most conflict at work isn't disagreement. It's mistranslation. The two-line message that reads as annoyed. The full backstory that loses them by sentence three. The yes you get in the meeting that never actually moves. And the feedback given with no run-up...