Building Great Experiences

← Building Great Experiences17 sept · 1 h 04 min

Authenticity in the Age of AI

Authenticity in the Age of AI17 sept1 h 04 min

<p>In this episode, Drew sits down with Brian Lafontaine, a working actor of over 30 years turned executive coach, to explore what actually differentiates a person or a brand once AI can produce a flawless email, pitch, or blog post in seconds. The conversation covers why two recent job candidates tried interviewing using an AI avatar, why vulnerability builds more trust than polish, and how founders can use acting techniques like eye contact and presence to connect authentically with customers and teams. Brian shares insights from coaching executives, authors, and entrepreneurs, plus a look inside Speakeasy, the storytelling event he runs monthly in Charlotte.Takeaways1. Presence cannot be faked or replicated by AI, it only happens in the room in real time.2. The imperfections and quirks people try to hide are often what make them the most relatable.3. Trust is earned through connection, not through polish.4. The cost of real connection is risk, and that risk is what makes it worth something.5. Attention gets all the credit, but presence is what actually builds trust.6. The things that do not scale, like one on one conversations, will become the most valuable thing a business offers.7. Story connecting means linking someone&#39;s personal origin story to their professional identity.8. Building in public brings customers into the journey and builds buy in before the product is even finished.9. Naming your own nervousness out loud actually makes people trust you more, not less.10. AI has no stakes. Humans have everything to gain and lose, and that is what makes the human experience worth having.Chapters00:00 Cold open: &quot;AI has no stakes&quot;01:04 Intro to the show and guest01:58 Brian&#39;s background as a working actor02:37 Origin story: from stand up comedy to his first stage role03:52 Movies and shows: Ozark, Stranger Things, Dawson&#39;s Creek04:51 Drew&#39;s Banshee audition story06:00 Topic kickoff: authenticity in the age of AI06:06 The AI avatar job interview story08:04 Why presence cannot be faked10:38 Drew&#39;s own story: the T shirt brand he used to hide12:38 Trust is earned through connection14:05 The sea of sameness15:51 The price of connection is risk18:31 Attention vs presence19:38 Why the things that do not scale matter more24:00 Listening to understand vs listening to respond25:10 Who benefits most from this work29:14 The Mount Rushmore strategy and personal brand31:25 Building in public33:07 Why people like to see the struggle35:15