Does Anyone Understand the CDP Market Anymore?

The customer data platform (CDP) market has completely reinvented itself over the past 18 months, evolving rapidly in response to a landscape filled with fractured data silos and failed implementations. Historically, many organizations were left scarred by traditional CDP rollouts — enduring multi-million dollar, multi-year projects that focused too heavily on features rather than actual customer outcomes. Today, the integration of AI is reshaping how businesses manage customer experience...