Get People In The Room To Solve Problems

"Your employees and your customers know everything you need to know. But will they'll tell you?"

Episode Chapters

[00:01:03] Make Time for Better Conversations

[00:01:51] Solving Disney's French Fry Problem

[00:02:38] Bringing Frontline Employees Into the Room

[00:04:10] You Said, We Did

[00:05:15] Creating Trust to Speak Up

[00:08:16] Ask the People Doing the Work

[00:11:52] Making Employees Part of the Solution

[00:13:35] Giving People a Safe Way to Speak Up

What could you learn about your organization if you put the people doing the work in a room and simply listened?

In this episode, hear Lee Cockerell's closing remarks at a Creating Magic Mastermind. Lee recalls how Disney brought frontline employees together for four-hour conversations without their managers in the room. Their observations uncovered problems leadership didn't know existed, from slow stoplights to operational inefficiencies. More importantly, Disney followed up through a process called "You Said, We Did," showing employees that speaking up actually led to action.