Why Businesses Don't Automate

Send us Fan Mail A large paint company documents four ways to process a purchase order. In reality there are 11,973 different approaches. That gap between the documented process and the real one is the subject of this episode, and it explains why AI adoption is near universal while the share of companies reporting any profit impact has been flat at 37 percent for two years. We look at where the difficulty actually sits. The process lives in workarounds, spreadsheets and people's heads, and is...