Episode 193: The PM Maintenance Playbook: In-House Technicians, Vendors, and Turns

In this episode, Matthew Whitaker and Gray Hall break down how Evernest runs its maintenance and repairs operation, drawing on real numbers, including 35 in-house technicians, a $3,500 average turn cost, and a 78% billable utilization rate, to help owners decide whether in-house maintenance or third-party vendors make more sense for their business.

You'll learn:

Why bringing maintenance in-house only makes sense once a market hits roughly 300 homes, and how density decides which trades to add next How Evernest prices in-house maintenance work to actually turn a profit, splitting the hourly rate into pay, overhead, and margin The real tradeoffs between in-house technicians and third-party vendors, from schedule control and liability to seasonal work swings and turnover ===================================

Connect with Matt and Gray at Evernest: Evernest.co

Link: Connect with Evernest

Link: Evernest YouTube Channel (@EvernestPropertyManagementShow (Watch this episode and more!)

Visit the Podcast Website: Evernest.co/podcasts

Email the Show: podcast@evernest.co

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Production House: Flint Stone Media

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